Medical Records

At UT Southwestern Medical Center, our patients’ medical records are kept in accordance with all federal laws relating to privacy and confidentiality. It’s a commitment we take seriously.

Medical Records

Patients with an active MyChart portal already have access to their medical records and are able to share it with other healthcare providers. However, if patients still would like to obtain copies of their medical records can do so by following the directions on the Requesting Your Record page.

Please note: UT Southwestern Medical Center physicians/providers are not the custodian of the medical records. All requests for medical records need to be directed to the Health Information Management – Release of Information Department.

Health Information Management - Release of Information Department
Mailing Address:
5323 Harry Hines Boulevard
Mail Code: 8525
Dallas, Texas 75390-8525
Medical.Records@UTSouthwestern.edu
Phone: 214-645-3030 option 1 and then option 1
Fax: 214-645-9141

If medical records from another provider/facility need to be sent to a UT Southwestern provider, please complete the form (PDF).

Please note that there is a fee for processing a medical records request. However, there is no charge to have records sent directly to another health care facility or physician for continuation of care. Please visit the Office of Civil Rights for frequently asked questions about access and allowable fees.

For more information about medical records, please contact UT Southwestern University Hospitals and Clinics by:

• Phone: 214-645-3030, then choose option 1, option 1
• Email: medical.records@utsouthwestern.edu
• Fax: 214-645-9141, Attention: UT Southwestern Medical Center Release of Information Department

Medical Records Location and Hours

UT Southwestern has consolidated its medical records storage into one area for complete service. Patients are welcome to contact our Health Information Management Department for more information or to obtain copies of medical records.

Inpatient and Outpatient Records

Physical Address:
Health Information Management - Release of Information Department
Woodview Tower
1349 Empire Central Dr., Suite 110 (first floor)
Dallas, Texas 75247
Download map: English (PDF)

Hours

Monday–Friday, 8 a.m. to 5 p.m. Closed on weekends and all major holidays

Mail

Health Information Management
Attn: Release of Information
5323 Harry Hines Blvd.
Mail Code 8525
Dallas, Texas 75390-8525 

Email

We also accept requests via email. Send requests for release of information to Medical Records to medical.records@utsouthwestern.edu.

Printable Patient Forms

All of the following are PDF files and open in a new browser window to download and print.

• Directive to Physicians and Family of Surrogates (PDF)
• Medical Power of Attorney (PDF)
• Request to Receive External Records (PDF)
• Request to Receive External Records (Spanish) (PDF)

For the latest medical records release forms, see the Requesting Your Record page.

HIPAA Privacy Office

For any questions regarding HIPAA, requests for medical record amendments, accounting of disclosures, and/or medical record restrictions, please contact our HIPAA Privacy Office at 214-648-6076.