Pharmacy Services

Pharmacy Patients,

We want to inform you of an incident that is temporarily impacting the way patients pay for prescriptions at UT Southwestern Retail and Specialty pharmacies. Like many pharmacies across the country, our pharmacies were impacted by the cyberattack on Change Healthcare – a prescription insurance processing company. We are not aware of any medical, financial, or personal information that has been compromised; however, UT Southwestern has proactively and temporarily cut the connection with the vendor as a precaution to reduce any security risk for the Medical Center and our patients.

The service disruption is currently affecting the processing of payments through insurance plans at all UTSW pharmacies. (About 65,000 pharmacies nationwide are also impacted.) While UTSW pharmacies are able to receive and fill prescription orders from your provider, here is some important information and options to complete processing:

Patients may pay a discounted cash price and submit receipts for reimbursement to their prescription benefit plans.
Patients may have their prescriptions transferred to another pharmacy of their choosing. We do recommend patients contact these pharmacies prior to the transfer to assess the pharmacy’s ability to process claims. 
If the prescription is a refill, the copay will remain the same as previously charged. Once the vendor is secure and operational, we will reprocess the prescription through the patient’s prescription insurance to obtain the correct copay.

We appreciate your patience.

Please call your preferred UTSW pharmacy for more information.

Our Pharmacies

Anyone can use our pharmacy services – you don’t have to be a patient at UT Southwestern. We have two types of pharmacies for your treatment needs:

Retail Pharmacy

For everyday pharmacy needs

Specialty Pharmacy

For people with complex or rare conditions

Pharmacy Locations

Find a pharmacy near you

Why Choose UT Southwestern Pharmacies?

Personalized Patient Care
Our professional and courteous staff members will work with you to discuss your treatment plan, and we will address any questions or concerns you may have.
Collaboration with Your Doctor
We work directly with your caregivers and are here to make sure any difficulties you may have with your treatment are addressed immediately with your doctors. We also coordinate prior authorization with your insurance company.
Convenience
Specialty medications can be delivered and retail prescriptions can be picked up curbside.

Meds-to-Beds Program
If you’re a patient at a UT Southwestern hospital, we can deliver your prescriptions to you before discharge.
Regular Follow-up
Getting your medications and medical supplies quickly and efficiently is important. We will be in close contact with you during your treatment, provide refill reminders, and be your health care advocate.
Support
Clinically trained personnel are always here to answer any questions or address any concerns you may have.

Insurance

We accept most insurance, but we recommend you call us to verify your coverage. We will help you navigate through the complexities of the health care system to explore every option available to you.

Our expert staff can help you understand your prescription and medical insurance benefits. We can also coordinate prior authorization with your insurance company.